
Lifeguard training. Bike trips to the library. A summer leadership program at a university. <<< Y’all, the squishy baby that I used to take everywhere with me is now fourteen and doing a lot of things on her own. And while I love watching Katie‘s independence grow, I also want to know that she can reach me if she needs to.
That’s why late last year my husband decided to give her a phone to keep in touch.
Now, as someone who has encountered my fair share of weirdness on the internet and social media, I was not about to hand her a fully enabled smartphone. I trust her, but I also know that I’ve innocently searched a phrase and received, uh, unexpected results. Oh, and then there are always the random spam texts from unknown numbers to consider, plus access to highly addictive games that can have a profound impact on developing brains and other concerns.
At the same time, flip phones don‘t offer some of the features I really wanted her to have, like:
- A great camera for capturing memories with her friends
- Access to highly vetted safe apps
- Group texting with approved contacts (and no one else)
- The ability to check email and listen to audiobooks/podcasts
That’s why I was so happy to find the Troomi phone, which does all that and more. We’ve had it for 6+ months now, so I thought I‘d share the pro’s and con’s, plus how to save $50 if you want to try Troomi.
3 Reasons I Chose Troomi
Troomi is an all-in-one solution that handles everything from the carrier service to the device to the safeguards. Here’s why I think it makes a great first phone:
#1 – Customizable Functionality
My favorite thing about Troomi is that I can gradually increase phone functionality as my kids needs and maturity levels grow.
All of their plans include:
- Unlimited talk
- Unlimited texting
- Phone number safelisting (So kids only get calls or texts from approved contacts, not unknown or unwanted numbers)
- Military-grade security to combat unwanted contacts and privacy intrusions
- GPS family location app (Excellent for kids that lose phones or checking where a child is in route)
- Easy-to-use Parent Portal
- Remote text monitoring (Including deleted texts)
- Basic apps like a calculator, calendar, camera, picture gallery, maps, music, clock, and weather
As kids mature, parents can add freedoms like:
- Access to KidSmart® Safe Browser (So you can choose specific websites that can be visited. Websites not added to your child‘s safelist will remain completely unavailable.)
- Access to KidSmart® Safe Apps (This includes popular options like Audible, Apple Music, Duolingo, Google Docs, )
- Unlimited picture texting
- Unlimited group texting
#2 – Easy-To-Use Parent Portal
I’ve already mentioned that the phone’s functionality is adjustable, but just as importantly it’s EASILY adjustable. All in one place, you can:
- Add safe contacts as your child’s social connections grow
- Give access to specific vetted apps
- Add more websites to the KidSmart® Safe Browser
- Set time limits for website use (There’s an option to create a weekend schedule that’s different from weekdays)
- Turn off texting or only allow texting during certain hours
- See where your child (or their phone) is via GPS location
- Review text messages
- See total talk time (phone calls) and number of texts sent per day
#3 – Competitive Pricing & High Quality Phone
Unlike some companies that use off-brand phones that are prone to breaking, Troomi uses Samsung phones that feel sturdy and high quality. My daughter likes that it looks like a normal phone and not a “locked down” one, and I like that the model we got – Samsung A12 – fits well in this EMF protection case from Defendershield.
I also recommend adding Ocushield, which blocks up to 90% of blue light emissions when applied to a device’s screen like a screen protector. Blue light can negatively impact sleep and cause eye strain, and kids are more vulnerable to the effects than adults.
Also, unlike apps and ‘night mode’ settings, Ocushield doesn’t change the color on your screen. It’s an accredited Class 1 medical device by the MHRA in the UK.

Does Troomi have any downsides?
According to my daughter, the Troomi phone can be a little slow to startup when it’s first turned on. I think that’s probably because the KidSmart OS™ Android operating system is running security protocols that are not used on other devices, so it’s a worthwhile tradeoff in my opinion.
Also, most of the KidSmart® Safe Apps only work when connected to WiFi in safe places, like home, church and school. We don‘t have wifi in our home – the entire house is wired with ethernet cables – so she only uses a few apps. She doesn’t seem to mind, though.
How does Troomi compare to the Gabb phone?
Gabb Wireless was another option we considered for a first phone, and I think it’s a pretty good one. Both offer plans that allow just texting/calling OR texting/calling/texting photos and group chat. Both have GPS tracking, a camera, and some basic apps that are pre-installed. Ultimately, though, we went with Troomi for a few reasons:
- Pricing – Both companies offer a no-contract phone plan options, but Troomi’s is more affordable.
- Features – Gabb doesn’t offer any internet access (even to approved sites) or a vetted app store, so I think my kids needs would outgrow the service faster than with Troomi.
- Camera Clarity – Based on user reviews I think the camera resolution/quality is higher with the Samsung phones used by Troomi. My daughter’s phone takes great photos.
Want to save $50?
Of course, right? Well, good news: Just for you guys, Troomi is offering $50 off your first month.
Hayley D
Great post! Could you write a post about your Ethernet setup in your home (how you got it hooked up, what you can and can’t do with it, any maintenance required, what provider and tech support options are available, etc)? I would really like to get away from WiFi for our next home but have no idea where to even begin learning!
James
I SECOND THE MOTION ABOUT WHOLE HOUSE ETHERNET.
Appreciate answers to previous questions.?
Gem
Jan
I want to know about the whole house Ethernet too! We are building a house and I don’t want wifi. Got to convince the hubs though.
Ingrid
Thank you Heather I am always happy to receive your informative emails with food for thought in every one.
Stacey
Hi! Is this the Samsung Galaxy A12 pictured in the defender case? Troomi now offers 3 phone options and I want to make sure it will be compatible with the defender case. Thanks for the very helpful post!!❤️
Heather Dessinger
Yes, it is the A12. We got the universal Defendershield case and it works beautifully. Glad you found the article helpful!
Peggy Shadduck
I am using Troomi for my disabled adult soon, and it seems to do what I have been seeking for years – white listing instead of black listing for calls, texts, and web access. That is great. HOWEVER, the company did a terrible thing in not telling me that they were keeping my credit card number and automatically charging it every month. This was done without my permission or knowledge, which I consider to be highly deceitful and unethical. I asked to get a bill, and they refused. They want to control my credit card, and I do not like to let anyone control my finances. I have had very bad experiences with companies mis-billing, so I do not trust anyone with that information. It is very, very bad business practice to keep and repeatedly use someone’s personal financial information when they have asked you not to do so!
KE
We purchased a Troomi for my daughter about a year ago and haven’t been very pleased. She’s at the point where I feel she can have a browser but what is not clear at their website is that when you upgrade, the browser only works with wireless. So she can’t use it at tournaments or when her friends all (sadly) have their noses in their phones. Also, if you forget your password, there is no way to recover it. You have to buy a new phone (for $50). Also I’ve found the times I’ve most needed the tracking through the parent portal, that it’s not working. Last week it showed her at a home a mile from ours in a neighborhood she has never been to.
Carlos
I ordered today the Troomi phone with the $19.95 monthly plan with unlimited minutes and text but noticed an extra monthly charge of $8.95 for taxes. I think this is way too high, I’ve searched more info on this, but Troomi does not mention it anywhere, nor any review online. Does anybody who has this service knows anything about this extra charge?
I mean, we all know paying taxes is a must, buy my question is why Troomy hides this info, so we parents can decide and adjust our budgets, to me it seems like a misleading advertising, since none of their phone plans mentions, that taxes are not included.